Login & Authentication¶
Accessing POC Manager¶
Login Page¶
- Navigate to your POC Manager URL (provided by your administrator)
- You'll see the login page with:
- Email address field
- Password field
- Sign in button
Signing In¶
Login Steps
- Enter your email address
- Enter your password
- Click Sign in
- You'll be redirected to the dashboard
First Time Login¶
If this is your first time logging in:
- You should have received an invitation email with your credentials
- Use the temporary password provided
- After first login, you may be prompted to change your password
Troubleshooting Login Issues¶
Incorrect Credentials¶
Login Failed
If you see "Login failed" or "Invalid credentials":
- Double-check your email address for typos
- Ensure CAPS LOCK is not enabled
- Verify you're using the correct password
- Contact your tenant administrator if issues persist
Account Not Active¶
If your account is not active:
- Contact your tenant administrator
- They may need to activate your account
- Check your email for any activation links
Forgotten Password¶
Password Recovery
Currently, password resets must be handled by:
- Your tenant administrator (for regular users)
- Platform administrator (for tenant admins)
Contact them to reset your password.
Security Best Practices¶
Strong Passwords¶
Create a strong password that:
- Is at least 8 characters long
- Contains uppercase and lowercase letters
- Includes numbers and special characters
- Is unique to POC Manager (don't reuse passwords)
Session Management¶
- Your session remains active while you're using the application
- You'll be automatically logged out after extended inactivity
- Always log out when using shared computers
Browser Compatibility¶
POC Manager works best with modern browsers:
- ✅ Chrome (latest version)
- ✅ Firefox (latest version)
- ✅ Safari (latest version)
- ✅ Edge (latest version)
Next Steps¶
After logging in successfully:
- Review your User Role and permissions
- Navigate to your role-specific documentation
- Start using POC Manager!